What Xentric helps manage
Xentric provides managed IT services, cybersecurity, backup and disaster recovery, cloud services, business phones, and strategic guidance for businesses that want fewer surprises and more clarity from IT.
- Managed IT Support & Maintenance
- Cybersecurity & Protection
- Backup & Disaster Recovery
- Cloud Infrastructure Guidance
- Business Phone Systems
- Strategic Planning & Prioritization
No Surprise Disruptions
Problems are detected and addressed before they stall your team. When issues do happen, we respond based on business impact to restore momentum quickly.
No Surprise Risk
You get clearer visibility into gaps, exposure, and what needs attention first. Risk is managed with standards and foresight, not only after something goes wrong.
No Surprise Decisions
Technology decisions are planned, explained, and tied to business priorities. Changes happen with context and timing, not in the middle of an urgent problem.
Most businesses do not come to us asking for “managed IT.”
They come to us because something feels harder, riskier, or more reactive than it should.
IT feels reactive
Problems keep interrupting the day, and it never feels like things are truly getting ahead.
Support happens, but not in a managed way
Tickets get handled, but there is no clear sense of what is improving over time.
Security matters, but priorities are unclear
You know risk needs attention, but it is not always obvious what matters first.
Decisions feel rushed or expensive
Technology decisions often show up in the middle of a problem instead of through a plan.
The same friction keeps repeating
Manual workarounds, recurring issues, and avoidable disruption start to feel normal.
You want better support, better planning, or both
Sometimes the issue is support. Sometimes it is leadership, structure, or visibility. Usually it is a mix.
You're not really looking for more IT activity
You're looking for IT that feels managed.
That means better visibility into what is happening, clearer priorities around what matters most, and standards that make support, security, and decision-making more predictable over time.
- Visibility before disruption
- Priorities before urgency
- Standards before chaos
Most IT stress comes from reacting instead of planning.
This isn’t random. It’s a pattern.
Technology problems usually do not become disruptive all at once. They build over time when visibility is limited, priorities are unclear, and important standards are missing or inconsistent.
- Problems surface after productivity is already lost
- Urgent work gets prioritized by the latest issue, not business impact
- Risk is only addressed after something exposes it
- Technology decisions happen under pressure
- Recurring friction stays in place because nobody has time to step back and improve it
That’s not just an IT issue. It’s a leadership and operations issue.
How We Eliminate IT Surprises
We do not solve reactive IT with more noise, more tickets, or more tools alone.
We solve it by changing the pattern behind it.
That starts with better visibility, smarter prioritization, and standards that make execution more predictable.
Clear Visibility
You cannot stay ahead of problems you cannot clearly see. We help bring visibility to issues, risk, recurring friction, and what needs attention before disruption forces the issue.
Business Priorities
Not every issue matters equally. We help organize support, improvements, and planning around business impact so the right work gets attention at the right time.
Proven Standards
Predictable IT comes from consistency. We apply standards around support, maintenance, security, backup, and documentation so execution is less improvised and more reliable.
That is how IT becomes less reactive, less disruptive, and more useful to the business.
Their exceptional technical expertise, responsiveness, and dedication
have consistently exceeded our expectations."
Our Core Services
The framework matters, but so does scope. Here are the core areas we help businesses manage and improve.
What better-managed IT actually feels like
A better IT relationship is not just about fewer tickets. It is about fewer surprises, clearer priorities, and more confidence in how technology is being managed behind the scenes.
When Xentric is doing its job well, your business should feel less interrupted, less exposed, and less forced into last-minute decisions.
Problems are surfaced earlier
Issues do not have to become major disruptions before they get attention. You get better visibility into what is happening so action can happen sooner.
Priorities are set by business impact
The loudest issue is not always the most important one. Work is prioritized around what affects your operations, your people, and your momentum.
Decisions come with context
Changes, upgrades, and recommendations are explained clearly and discussed before they become urgent, so you can make decisions with more confidence.
Standards create consistency
Reliable IT is not built on improvisation. It comes from consistent standards across support, maintenance, security, documentation, and protection.
Not every business works the same way.
Neither do we.
Xentric is not built for every kind of IT relationship.
We work best with businesses that cannot afford for technology to feel scattered, reactive, or uncertain.
That is often the case for professional service firms and other organizations where reliability, responsiveness, and clear priorities have a direct impact on daily operations and client experience.
We are a strong fit
for businesses that:
- want IT managed proactively, not only when something breaks
- value clear communication and practical guidance
- want decisions tied to business impact
- appreciate structure, standards, and consistency
- are looking for a long-term partner
We are not the right fit
for businesses that:
- only want the cheapest option
- only engage with IT when there is already a problem
- prefer short-term fixes over long-term stability
- do not want guidance, standards, or accountability
- only want extra hands without a clear direction
What clients value most about working with Xentric
The right IT relationship should feel calmer, clearer, and more dependable over time. That is what clients consistently call out in their feedback.
What working together actually feels like:
Phase 1: Clarity First
We start by understanding what’s actually interrupting your day.
The first step is a conversation, not a pitch. We listen, ask questions, and get context around what’s been frustrating, what’s working, and what you want IT to feel like moving forward.
The goal is clarity, not pressure.
Phase 2: Direction, Not Guesswork
Once there’s clarity, you get a clear plan with options and context.
We outline what needs attention, what can wait, and what matters most. You’ll understand the reasoning, the priorities, and the tradeoffs before any decisions are made.
Nothing moves forward without your understanding and approval.
Phase 3: Execution Without Chaos
When it’s time to move forward, changes are handled deliberately and with minimal disruption.
Work is planned, expectations are clear, and progress doesn’t become a distraction.
The result is fewer interruptions, clearer ownership, and an IT environment that feels predictable instead of reactive.
- You do not need to switch everything at once
- You stay in control of decisions
- We can work with what you already have
- The goal is progress with clarity, not unnecessary disruption
Top Company
5.0
Client Ratings
Why Xentric exists.
Xentric was built around a simple belief:
IT should reduce stress, not create it.
Founded by George Mkrtchyan and Arthur Gaplanyan, Xentric was built to create a calmer, more predictable IT experience for Los Angeles businesses.
We kept seeing capable businesses deal with the same frustrations over and over.
Not because they didn’t value technology, and not because their providers didn’t care, but because their IT was never designed for predictability.
So we built Xentric differently.
From the beginning, the goal wasn’t just to support technology.
It was to create an IT experience where problems are surfaced early, costs are understood ahead of time, and decisions are made with context instead of urgency.
That philosophy is reflected right down to our name. Xentric is rooted in a calm, customer-focused approach centered on clarity, structure, and consistency rather than constant firefighting.
That’s the standard we hold ourselves to, and the kind of IT relationship we believe businesses deserve.
A few things you might be wondering
Managed IT means more than fixing issues when they come up. It includes ongoing support, system maintenance, monitoring, planning, documentation, and guidance to help keep technology reliable and reduce avoidable disruption over time.
At Xentric, that can also include areas like cybersecurity, backup, cloud services, and strategic planning depending on what your business needs. The goal is not just to respond when something breaks. It is to help your technology run in a more structured, predictable way.
No. In most cases, it should not work that way.
A good transition starts with clarity. That means understanding what you have, what is creating friction or risk, and what should be addressed first. Some businesses need a broader cleanup and standardization effort. Others only need to improve a few key areas first.
The goal is not to change everything for the sake of change. The goal is to create progress with as little disruption as possible.
That is common.
Some businesses come to us with an existing IT provider they have outgrown or lost confidence in. Others already have internal IT and need added structure, depth, or support around that team. In either case, the first step is not ripping everything apart. It is understanding what is working, what is not, and where the gaps are.
If you already have internal IT, the right fit may be co-managed support. If you are looking to move on from another provider, the goal is to make that transition clear and controlled, not chaotic. Either way, the focus is the same: reduce disruption, improve clarity, and make sure you are moving into something better, not just different.
We prioritize based on business impact, not just urgency.
That means looking at what creates the most risk, the most recurring disruption, or the biggest drag on productivity. Some issues are loud but isolated. Others are quieter but far more important because they affect security, stability, or long-term cost.
Our goal is to help you understand what matters now, what can wait, and what should be improved before it turns into a bigger problem.
Yes.
Our role is to bring clarity, guidance, and execution, not to take control away from you. We make recommendations, explain priorities, and help move things forward, but your business still makes the decisions.
For many clients, that is part of the value. You do not have to figure everything out alone, but you are also not being pushed into decisions without context.
We do both, but the larger goal is helping your business move out of reactive IT.
That means support still matters, but it is only part of the picture. We also help with prioritization, planning, standards, and decisions so problems are not just handled in the moment, but reduced over time.
If IT only shows up when something is already broken, the business stays stuck reacting. We help businesses create a more deliberate, better-managed approach instead.
A lot of IT companies can respond to problems. That is not the same as managing IT well.
Xentric is built around reducing surprises through clear visibility, business priorities, and proven standards. That means we are not just focused on tickets, tools, or one-off fixes. We focus on helping businesses understand what is happening, what matters most, and how technology should be managed more predictably over time.
We also place a strong emphasis on communication, planning, and long-term alignment. The goal is not to feel like a faceless vendor. The goal is to be a partner that helps your business make better technology decisions with less confusion and less reactivity.
It starts with a conversation (NOT a sales pitch).
The goal of that first step is to understand how your business operates, what is creating friction, and where things may feel unclear, reactive, or unsupported. It is not about forcing a generic sales process or pushing a one-size-fits-all solution.
From there, the next step is usually identifying what needs attention first, what options make sense, and whether Xentric is the right partner to help. In other words, the next step is clarity before commitment.
Get clarity on your IT
Start with a conversation
Let’s discuss what is creating friction, risk, or uncertainty and whether Xentric is the right fit.
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